Terms of service

Last updated 4 September 2026 · Governed by the laws of England and Wales

These terms are between Vasilis Rapanakis ("we", "us") and the organisation that holds a ClauseMap account ("you"). By creating an account, accepting an invitation to one, or using the demo, you agree to them.

1. The service

ClauseMap is a web application for mapping a standard's clauses to your controls and evidence, tracking recurring obligations, recording findings and corrective actions, and producing an assessment pack. We provide it on a subscription basis, or free of charge where we have agreed founding-member terms with you.

We may change or improve the service. If we remove a material feature you rely on, we will give you reasonable notice.

2. Accounts

One account belongs to one organisation. The person who creates it becomes its first administrator and can invite colleagues and set their roles.

You are responsible for keeping credentials secure and for what people in your account do with it. Tell us promptly at [email protected] if you think an account has been compromised.

Each person must have their own login. Do not share one between colleagues — the activity log is only meaningful if a change can be traced to a person, and that record may matter to you at your next assessment.

3. Your data

Everything you put into ClauseMap remains yours. We claim no ownership of it and acquire no licence to it beyond what we need to run the service for you: storing it, backing it up, displaying it to your users, and generating the outputs you ask for.

We do not use your content to train machine-learning models, and we do not disclose it to anyone except as set out in our privacy notice or where the law requires it.

ClauseMap points at your evidence and holds optional point-in-time snapshots. It is not your document management system and it is not a backup of one. Your controlled documents should continue to live in your QMS.

You can export your data at any time while your account is active.

4. What ClauseMap is not

This is the important part, and we would rather be blunt than reassuring.

• We are not an accreditation body, certification body, auditor or consultant. Nothing in the service is an assessment of your organisation.
• Coverage percentages, readiness indicators and gap highlights are bookkeeping over what you have told us. They reflect the mappings and evidence you entered. They are not an opinion on whether you conform.
• The clause structure in ClauseMap consists of our own paraphrases of a standard's requirements, written to help you navigate. They are not the standard, are not a substitute for it, and are not endorsed by ISO, IEC or any accreditation body. You must work from your own licensed copy of the standard.
• An assessment pack generated by ClauseMap is a convenience for gathering what you already hold. Whether it satisfies your assessor is between you and your assessor.
• Reminders are a helpful prompt, not a guarantee. Your obligations remain yours whether or not the software tells you about them.

Decisions about your quality system are yours to make, on your own professional judgement.

5. Acceptable use

Do not use ClauseMap to break the law or infringe anyone's rights; do not upload malware or content you have no right to upload; do not attempt to access another organisation's data, probe or overload the service, or work around its security or usage limits; do not resell or white-label it without our written agreement.

Security research is welcome — see the disclosure note in our privacy notice. Testing that degrades the service for other customers is not.

6. The demo

The public demo contains invented data for a fictional organisation. It is read-only, shared between all visitors, and may be reset without notice. Do not enter real or confidential information into it.

7. Fees

Where a subscription applies, the fee, billing period and any founding-member arrangement are those we agreed with you in writing. Fees are exclusive of VAT unless stated. We will give at least 30 days' notice before any price change, and it will not take effect before your next renewal.

8. Availability

We aim to keep ClauseMap available and to keep planned maintenance brief and out of UK working hours. We do not currently offer a contractual uptime guarantee; if you need one, talk to us and we will agree it separately in writing.

9. Intellectual property

The software, its interface, our clause paraphrases and our documentation are ours. These terms grant you a non-exclusive, non-transferable right to use the service while your account is active — nothing more.

If you send us feedback or suggestions, we may act on them freely and without obligation. We will not identify you as a user in our marketing without your permission.

10. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, revenue, business, goodwill or anticipated savings, for loss or corruption of data beyond our duty to keep reasonable backups, or for any indirect or consequential loss — including any finding, sanction, suspension or loss of accreditation arising from your use of the service.

Our total liability in any 12-month period is capped at the fees you paid us in that period. Where the service is provided free of charge, that cap is £100.

The service is provided "as is" beyond what these terms expressly promise, and we exclude all other warranties so far as the law allows.

11. Ending it

You may stop using ClauseMap and close your account at any time. Export what you need first.

We may suspend or end an account that materially breaches these terms, but we will tell you what the problem is and give you a fair chance to fix it, unless the breach is serious enough to require immediate action.

After an account closes we delete its data on the timetable in our privacy notice.

12. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email to account administrators. Continuing to use the service after that means you accept them; if you would rather not, you may close your account and we will refund any subscription covering the unused period.

13. General

These terms, together with the privacy notice and anything we agreed with you in writing, are the whole agreement between us. If a provision turns out to be unenforceable, the rest continues to apply. Not enforcing something straight away is not a waiver of it. Nobody other than you and us has rights under these terms.

They are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.